After-hours calls
A burst pipe caller gets voicemail and rings the next plumber.
AI captures urgency, suburb, contact details, and alerts the owner.Incoming callBlocked drain - Parramatta - 8:42 pm
AI intakeName, issue, address, urgency captured
Owner SMSUrgent job summary sent
Missed calls leak jobs
You can do great work and still lose the call.
The problem is not your plumbing. It is the moment a ready-to-book caller gets silence, voicemail, or a rushed callback hours later.
Busy-on-the-tools calls
You are under a sink, driving, or already with a customer.
The job details still land in your SMS with a clear next step.Weekend urgent calls
Weekend leads are valuable but hard to triage in the moment.
Urgent rules separate real emergencies from normal callbacks.How it works
It catches the call without taking over your business.
Keep your number, keep control, and use the AI only for the gaps where jobs currently slip away.
Forward missed/after-hours calls
Keep your current number. Forward only unanswered, busy, or after-hours calls depending setup.
AI answers and qualifies
It captures name, issue, address or suburb, urgency, timing, and access notes.
Urgent calls get escalated
Owner or on-call staff get urgent SMS/call alerts according to your rules.
You get the summary instantly
Owner SMS, email, portal record, transcript, and recording are prepared for follow-up.
Live demo
Try the plumbing demo before you believe us.
Use one of these caller prompts. The assistant should collect job details, stay honest, and text the owner a clean summary.
Blocked drain
Hi, I have a blocked kitchen drain in Parramatta. Water is backing up when I run the sink.
Name, mobile, suburb, blocked drain details, timing, no active flooding.No hot water
We have no hot water this morning. It is a family home in Blacktown.
Hot-water issue, household context, address/suburb, preferred callback window.Burst pipe / leak
There is water flooding the bathroom from under the vanity. I need help now.
Active flooding, property damage risk, caller location, urgent next step.Price question
Can you tell me exactly what a blocked drain will cost after hours?
Pricing question marked for approved answer; no invented quote.Angry complaint
Your plumber never showed up and water is still leaking. I need the owner now.
Complaint, active leak, callback urgency, calm acknowledgement, manual review.Protected number
Caller ID matches a family or staff number that should not get normal AI intake.
Protected caller bypass, owner-visible event, no customer SMS, no normal intake.Booking link
Can you send me a booking link for a blocked drain next week?
Preferred-time request, job basics, consented SMS, no confirmed appointment promise.What is included
Built around the calls plumbers actually miss.
Missed-call answering
After-hours job intake
Urgency detection
Owner SMS summaries
Recording and transcript links
Do-not-answer numbers
Escalation contacts
Customer confirmation SMS
Knowledge gaps and improvements
Owner AI briefing agent beta
Trust and control
You stay in charge of what the AI can say and who it should not answer.
The AI does not pretend to be you, does not invent prices or arrival times, and does not promise emergency attendance. It captures details and escalates according to your setup.
Read trust notesPersonal and staff numbers can be protected.
Owner and customer SMS stay factual and transactional.
Recordings and transcripts are sensitive by default.
Sample SMS
The owner should know what happened without logging in.
Harbour City Plumbing AI: URGENT call from Sarah M. re burst pipe at 14 Smith St, Parramatta. Water is leaking under kitchen sink. Caller available now: 04xx xxx xxx. AI advised details are being sent to team. Call log: secure link
Harbour City Plumbing: Thanks for calling. We noted: blocked kitchen drain at 14 Smith St, Parramatta. The team will review and contact you shortly. If anything is wrong, reply with the correction.
Control dashboard
Every call becomes something you can inspect and improve.
Answered today2
Urgent1
Recent urgent callBurst pipe, Blacktown, owner callback required.
Knowledge gapWeekend pricing question needs approval.
Protected numberOwner spouse: do not answer.
Founder Plan
A$297/month
No setup fee for the first cohort. 30-day money-back guarantee with fair-use terms.
- Missed and after-hours AI answering
- Owner SMS summaries
- Recordings and transcripts
- Protected numbers and escalation rules
- Founder-assisted setup
Excessive usage may require a custom plan. This does not guarantee emergency attendance and is not licensed plumbing advice.
Book my demoFAQ
Plain answers to the first trust questions.
Will this answer my personal calls?
Not if you protect those numbers. V1 starts with missed-call mode and a manual protected-number list for family, staff, VIPs, and callers the AI should not handle normally.
Can I choose when the AI answers?
Yes. The first setup is usually unanswered, busy, or after-hours forwarding. You keep your current number and can pause forwarding.
What happens with emergency calls?
The AI captures the details, marks urgent signals, and alerts the owner or on-call contact according to your rules. It does not guarantee emergency attendance.
Will the AI quote prices?
Only if you approve exact wording. Otherwise it says the team will confirm pricing after reviewing the job details.
Can I listen to recordings?
Yes, when recording is enabled. Recordings and transcripts should be accessed through authenticated or signed links, with retention controls.
Can customers get a text confirmation?
Yes. Customer SMS is optional and transactional: what was noted, the next step, and how to correct details.
Do I need to change my phone number?
No. The intended setup keeps your current number and forwards missed or after-hours calls to the assistant.
What if the AI gets something wrong?
It should avoid guessing, flag uncertainty, and let the customer or owner correct details. Knowledge gaps become owner-review items.
How long does setup take?
The founder-assisted first cohort is designed for a fast setup: business details, services, areas, hours, urgent rules, protected numbers, and test calls.
Can I cancel?
Yes. The founder plan is designed to be reversible, with a 30-day guarantee under the stated first-cohort terms.
Is this only for plumbers?
The first version is built specifically for Australian plumbing businesses. Other trades can be considered later.
Do you integrate with ServiceM8, Simpro, or similar tools?
The V1 starts manual-first with summaries, call logs, and exports. Deep field-service integrations are roadmap work.
First clients get founder-assisted setup
Want to stop losing after-hours plumbing calls?
Tell us where your calls are leaking. We will show the demo, map the setup, and keep it narrow.