Missed-call forwarding
V1 is designed to answer unanswered, busy, or after-hours calls by forwarding from your current business number. You can pause forwarding through your phone provider setup.
Plain-language controls
Trust decisions are product features, not footnotes.
AI identity
The assistant should identify as an AI assistant for the plumbing business. It should not claim to be the owner, a licensed plumber, or a human receptionist.
Emergency handling
Urgent signals are captured and escalated to the owner or on-call contact. The system must not guarantee emergency attendance, arrival times, or licensed advice.
Protected numbers
Family, staff, VIPs, and other personal numbers can be marked as do-not-answer so the AI does not handle normal personal calls.
Recordings and transcripts
When recording is enabled, recordings and transcripts are treated as sensitive call records. Access should happen through authenticated or signed links with retention controls.
Data access
The owner dashboard should keep call logs, summaries, recordings, protected numbers, and settings behind workspace access controls.
Owner control
The first cohort setup is intentionally narrow: approved services, areas, hours, escalation contacts, pricing wording, and knowledge gaps are reviewed with the owner.
Mistake handling
The assistant should avoid guessing, flag uncertainty, ask for correction, and turn unknown answers into owner-review items instead of making things up.
Setup checklist
Before going live, the owner approves the operating rules.
The first setup should define services, suburbs, hours, callback expectations, protected numbers, escalation contacts, recording preferences, and exact wording for pricing.
Approved service areas and excluded requests.
Urgent-call escalation contacts and fallback order.
Do-not-answer numbers for family, staff, and VIPs.
Recording, transcript, and retention preferences.
Narrow by design
Built for Australian plumbers first.
The V1 is not marketed as a universal receptionist. It is a missed-call rescue system for plumbing calls, urgent triage, owner summaries, and reviewable follow-up.