Blocked drain
Hi, I have a blocked kitchen drain in Parramatta. Water is backing up when I run the sink.
Name, mobile, suburb, blocked drain details, timing, no active flooding.After-hours caller
Hi, I have water flooding the bathroom from under the vanity. I am in Parramatta and need someone to call me back as soon as possible.
AI captures issue, suburb, urgency, and callback details.
How to test
Use a real caller voice, not a perfect prompt.
The demo is meant to show whether the assistant can stay calm, ask useful follow-ups, avoid invented promises, and produce a usable owner summary.
Suggested caller script
Hi, I have water flooding the bathroom from under the vanity. I am in Parramatta and need someone to call me back as soon as possible.
Demo scenarios
Seven calls the V1 must handle cleanly.
No hot water
We have no hot water this morning. It is a family home in Blacktown.
Hot-water issue, household context, address/suburb, preferred callback window.Burst pipe / leak
There is water flooding the bathroom from under the vanity. I need help now.
Active flooding, property damage risk, caller location, urgent next step.Price question
Can you tell me exactly what a blocked drain will cost after hours?
Pricing question marked for approved answer; no invented quote.Angry complaint
Your plumber never showed up and water is still leaking. I need the owner now.
Complaint, active leak, callback urgency, calm acknowledgement, manual review.Protected number
Caller ID matches a family or staff number that should not get normal AI intake.
Protected caller bypass, owner-visible event, no customer SMS, no normal intake.Booking link
Can you send me a booking link for a blocked drain next week?
Preferred-time request, job basics, consented SMS, no confirmed appointment promise.What you should see
A call should become a summary, a customer note, and a reviewable record.
Harbour City Plumbing AI: URGENT call from Sarah M. re burst pipe at 14 Smith St, Parramatta. Water is leaking under kitchen sink. Caller available now: 04xx xxx xxx. AI advised details are being sent to team. Call log: secure link
Harbour City Plumbing: Thanks for calling. We noted: blocked kitchen drain at 14 Smith St, Parramatta. The team will review and contact you shortly. If anything is wrong, reply with the correction.
UrgencyEmergency
OutcomeOwner SMS
CallerSarah M, 04xx xxx xxx
LocationParramatta, bathroom vanity leak
Transcript noteActive flooding. AI avoided promising arrival and escalated to owner.
The assistant identifies as an AI assistant.
Emergency wording is escalation-focused, not a guarantee of attendance.
Fake/simulated mode does not send live customer SMS.
Founder-assisted setup
Want the demo tuned to your plumbing business?
Send your details and we will map your hours, urgent rules, protected numbers, and the first test calls.